Hungertap

HungerTap Privacy Policy

Effective Date: 30 July 2026

1. Introduction

TROVX PRIVATE LIMITED ("HungerTap", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how HungerTap collects, uses, stores, shares, and protects your personal information when you use the HungerTap mobile application, website, and related services ("Platform").

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

Account Information

When you create an account, we may collect:

  • Name
  • Email address
Order Information

We collect information relating to your orders, including:

  • Order history
  • Ordered items
  • Order status
  • Order value
  • Pickup information
  • Transaction records
Payment Information

Payments are processed through authorized third-party payment providers. We may receive and store:

  • Payment status
  • Transaction ID
  • Payment reference number
  • Payment amount
  • Payment timestamp

We do not collect or store:

  • Credit or debit card numbers
  • CVV numbers
  • UPI PINs
  • Internet banking passwords
  • Banking credentials
Device Information

For security and operational purposes, we may automatically collect limited technical information such as:

  • Device type
  • Operating system version
  • App version
  • Error or crash logs
  • Push notification token

We do not collect precise location information.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Creating and managing your account
  • Processing food orders
  • Processing payments
  • Providing order status updates
  • Sending important notifications
  • Providing customer support
  • Maintaining transaction records
  • Improving platform reliability and performance
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations

We do not sell your personal information.

4. Push Notifications

HungerTap may send push notifications regarding:

  • Order confirmation
  • Order preparation
  • Order ready for pickup
  • Payment status
  • Important account updates
  • Service-related announcements

You may manage notification permissions through your device settings.

5. Payment Processing

Payments made through HungerTap are securely processed by authorized third-party payment service providers.

Only the information required to complete and verify a payment transaction is shared with the payment provider.

Sensitive payment credentials are never stored by HungerTap.

6. Information Sharing

We may share limited information only when necessary with:

  • Authorized payment service providers
  • Participating canteen vendors (only information required to prepare and fulfill your order)
  • Government authorities where required by applicable law
  • Service providers assisting in operating the Platform under appropriate confidentiality obligations

We do not sell or rent users' personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Profile information
  • Email address
  • Authentication credentials
  • Cart
  • Push notification tokens
  • Active sessions

When information is no longer required, it is securely deleted or anonymized in accordance with our internal data retention practices.

8. Account Deletion

Users may permanently delete their account directly from within the HungerTap application.

Following an account deletion, personal information will be handled in accordance with our Account Deletion Policy.

Certain information may be retained where required by law or for legitimate business purposes, including financial records, completed transaction records, fraud prevention, and legal compliance.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. Children's Privacy

HungerTap is intended for users aged 16 years and above.

We do not knowingly collect personal information from children below the applicable minimum age.

If we become aware that such information has been collected inadvertently, appropriate steps will be taken to remove it where legally permitted.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account
  • Contact us regarding your personal information
  • Withdraw consent where legally applicable

Requests may be submitted through our support email.

12. Third-Party Services

The Platform may integrate with trusted third-party service providers, including payment gateways, to provide essential functionality.

These providers maintain their own privacy practices, and users are encouraged to review their respective privacy policies where applicable.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective upon publication within the Platform or on our official website.

Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located at Kukatpally Courts Complex, Telangana, India.

15. Dispute Resolution
15.1 Good-Faith Resolution

If you have any questions, concerns, or complaints regarding your privacy or personal information, you are encouraged to contact us first.

We will make reasonable efforts to resolve your concern promptly and fairly.

15.2 Arbitration

If a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

  • Seat of Arbitration: Hyderabad, Telangana, India
  • Language: English

Nothing in this section limits either party's right to seek interim relief from a court of competent jurisdiction where permitted by law.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

TROVX PRIVATE LIMITED

Email: [email protected]

Website: https://hungertap.online

Address:
15-13-19, LIG 98 DRC, Phase 1 KPHB Colony,
Kukatpally, Tirumalagiri,
Hyderabad – 500072, Telangana, India.